The Road Less Traveled Might Not Get You There
About a month after I started my business, I created the most successful marketing campaign I’ve ever had. I sent about 50 letters to business owners with a pitch about how I could help their business. From that one mailing, I think I received 10 inquiries and at least five paying customers. Furthermore, two of those customers are still with me, and both use me each and every month.
Since then I’ve sent out probably 10 or so other campaigns — emails, letters, postcards. The ROI has been dismal, yet I keep trying new things. I’ve *never* gone back to that successful campaign tactic.
This, of course, makes no sense. When a small business owner discovers a strategy that produces amazing results, why wouldn’t she keep doing it until it no longer produces?
The problem stems from one of my weaknesses as a small business owner and as a professional in general: I get bored. Yeah, that worked. What else will work? How can I be even MORE clever? What else can I do that will catch the eye of a potential client?
I’ve been plotting another huge letter campaign to announce my new look, services and website. Oh boy did I have some great ideas about promoting Avenue Z! I’ve been so excited about the prospect that I haven’t stopped to think about the potential ROI. Is it a good idea to send hundreds of “look at me” letters to a general audience, or would my time be better spent identifying more people in that original pool of contacts and sending them an updated version of that successful letter?
Dang. You’re right. I’ll be a good little business owner and take the more traveled path.


Craig on 17 Nov 2009 at 2:25 pm #
There is nothing wrong with using what worked for you in the past.
Pete on 17 Nov 2009 at 5:06 pm #
You know the saying, “If it ain’t broke…” And targeted marketing is almost better than dropping sacks of mail from an airplane!
Roy Moses on 01 Apr 2010 at 9:43 pm #
I make no claims to knowing anything about business, altho I did grunt work and bookkeeping for a gift shop my late wife owned for 17 years in Denton. But, if I owned a race horse that regularly won races, I’d ride that horse until it ceased to win regularly, then I’d go looking for a new horse.
Is that called “horse sense”?
Whatever you decide, I am sure it will be the right decision in the long run. After all, cream still rises to the top.