Cold Feet for Cold Calling
This weekend, I spent time at my favorite coffee shop reading one of my favorite copywriting business gurus. Peter Bowerman’s The Well-Fed Writer is one of the best guides for becoming a freelance writer. I’ve gotten a handful of really good gigs from my first 50 days as a professional freelancer, plus I’ve got a couple of great prospects, but I’m not really paying the bills yet.
Bowerman says, in his Well-Fed follow-up book, “Back for Seconds,” that if I am spending a lot of time thinking about specific prospects and kind of waiting for things to start with them, I’m not working on marketing enough.
I hear a lot of references to specific prospects, how they’d contacted this person or that company… as if a lot of psychic energy was riding on the outcomes.
Whenever I hear this, my reaction is, You’re not making enough calls…. If you find yourself focusing, in detail, on a few specific prospects you’ve called, and seem to have a lot at stake mentally in having them pan out, you need more irons in the fire. Period.
Bowerman preaches cold calling, cold calling, cold calling. He says it’s a law of averages. Make 300, 500, 1000 phone calls the first few months of your business, and you’ll find work.
I’ve perhaps made 50 in the last month. I hate them. I hate getting voice mail after voice mail, or receptionist after secretary, or polite refusal after half-maybes with no real potential. Instead I’ve been trying to generate interest by getting people to come to my website and my blog, and by subtle emails.
I’ve been the victim of a number of cold calls in the last month, and while I don’t like them at all, one of them was actually
for a service I need. So I know that people are out there who need a copywriter today.
The best things a cold caller can hear:
Actually, this is good timing. We were just talking about this.
Oh yes — I got your letter, and I was going to give you a call.
You know, so-and-so in marketing was just asking if anyone knew anybody — let me transfer you to her.
Oh — I’m glad to hear from you. I have an emergency….
Those responses are rare, but they do happen — perhaps every 25th call. So in order to get four positive responses, I better get cranking on 100 calls this week.


Posts
Peter Bowerman on 15 Oct 2007 at 7:42 am #
Thanks, Beth for the kind words on The Well-Fed Writer. Keep in mind, anyone reading this, that cold calling isn’t the ONLY way to build a freelancing business, but it’s absolutely a proven way. You make enough calls, you’ll find the work. But, networking and simple direct mail, combined with cold calling, can be a potent mix.
Also, something Beth said made me want to comment. She wrote:
“Ive been the victim of a number of cold calls in the last month, and while I dont like them at all…”
If you feel you’re being “victimized” by cold calls, then I’m guessing you aren’t going to be too excited about making them yourself. And it’s here that a crucial distinction about cold calling can be helpful in “reframing” your relationship with the cold-calling process.
As I point out in TWFW: Back For Seconds (in which I dedicate an entire chapter to cold calling), There is a HUGE difference between the kinds of cold calls we, as consumers, get each day from telemarketers, and the kind of calls we, as professional businesspeople make to other professional businesspeople. There is virtually NOTHING about the the two that are the same.
The first is business-to-consumer and in the case of the calls we make, it’s business-to-business.
No matter how much you dislike the process (and liking it is never required), as I state in the book, I PROMISE you, the people you’ll be calling will NOT, in any way, shape, or form, view you in the same light as they do the people who interrupt their dinner selling aluminum siding or kitchen counters, or anything else they don’t need. They just won’t, and if you put yourself in the same category as the other knuckleheads, you’re doing both you AND your potential clients a disservice.
Just my two cents… May all your writing be well-fed!
PB
http://www.wellfedwriter.com
John Leach on 15 Oct 2007 at 6:04 pm #
Beth, I agree with you (I don’t disagree with Peter, because I do know it’s effective) cold calling is not much fun. As Seth Godin (one of your frequent visitors:-)) tells us, we are entering into an age of “Permission Marketing” where interruptions are being ignored more and more. I don’t know your exact approach to cold calling, but what if you held a FREE website workshop, and you could then call on businesses that you want to work with and invite them to your event? You wouldn’t be selling them anything…just inviting. The workshop then becomes your sales platform where after reviewing and giving tips, you’ll have permission to market your services.
Beth Ziesenis on 16 Oct 2007 at 8:58 am #
Actually, John, one of my favorite marketing techniques is my monthly eNewsletter, which helps me keep a regular conversation with my potential customer base. I had planned on free workshops as well, but I haven’t had much time to get one set up.
One of my posts this week will be on the different marketing strategies I’ve been using and how they’re paying off.